by admin | Jan 30, 2017 | Manufacturing, Quality Management
Author of Out of Crisis, W. Edwards Deming is famous for developing 14 points of Management and Quality to push American Manufacturing during the initial exodus of business to Japan and China. Often called the father of the Quality Movement, these 14 points set...
by admin | Jan 25, 2017 | Business Management, Improvement, Quality Management
During implementation of a new quality management system we often ask the question, “Do you have any customer complaints?” The same answer is generally given, but almost always with two implied meanings: A serious “No, we never get any complaints” A joking “No, we...
by admin | Jan 3, 2017 | Improvement, Quality Management
Have you ever had customer complaints or rejections and have a whole shelf, store room or warehouse of product that is suspect? The customer says there cannot be any more issues. What are you going to do? The customer may require or your boss may demand that someone...
by admin | Dec 29, 2016 | Business Management, Improvement, Quality Management
Organizations share the same goals: providing quality products, services, and experiences to their customers while still maintaining margins. Establishing quality policies and procedures, and measuring employee performance, helps you understand and manage how well...
by admin | Dec 15, 2016 | Improvement
In many organizations, Quality is defined as “Zero Defects” or “Meeting Specifications”. This definition has nothing at all to do with quality, and worse, it will effectively prevent ongoing improvement. Quality should have an operational definition that quality is a...
