by admin | Jan 20, 2017 | Business Management, Improvement, Quality Management
As quality consultants we often support our customer in developing or fixing corrective actions. Poor root cause analysis will not only upset the customer but it will also lead to a weak action that will likely not fix the underlying issue. The following is...
by admin | Jan 3, 2017 | Improvement, Quality Management
Have you ever had customer complaints or rejections and have a whole shelf, store room or warehouse of product that is suspect? The customer says there cannot be any more issues. What are you going to do? The customer may require or your boss may demand that someone...
by admin | Dec 29, 2016 | Business Management, Improvement, Quality Management
Organizations share the same goals: providing quality products, services, and experiences to their customers while still maintaining margins. Establishing quality policies and procedures, and measuring employee performance, helps you understand and manage how well...
by admin | Dec 20, 2016 | Uncategorized, Improvement, Manufacturing
When working with a new client we like to start with their calibration program because it is a good way to define what ISO really is asking of your company. Many companies have no calibration system or do not have an understanding of what is truly required. ISO...
by admin | Dec 15, 2016 | Improvement
In many organizations, Quality is defined as “Zero Defects” or “Meeting Specifications”. This definition has nothing at all to do with quality, and worse, it will effectively prevent ongoing improvement. Quality should have an operational definition that quality is a...
by admin | Oct 27, 2016 | Uncategorized, Business Management, Improvement, Quality Management
The Underestimated Benefits of Becoming ISO Certified The International Organization for Standardization came up with ISO 9000, which is a set of standards certifying that an organization has and adheres to the right quality management processes. This internationally...
