by admin | Jan 25, 2017 | Business Management, Improvement, Quality Management
During implementation of a new quality management system we often ask the question, “Do you have any customer complaints?” The same answer is generally given, but almost always with two implied meanings: A serious “No, we never get any complaints” A joking “No, we...
by admin | Jan 20, 2017 | Business Management, Improvement, Quality Management
As quality consultants we often support our customer in developing or fixing corrective actions. Poor root cause analysis will not only upset the customer but it will also lead to a weak action that will likely not fix the underlying issue. The following is...
by admin | Jan 17, 2017 | Uncategorized, Business Management
ISO certification is the next thing business owners and managers think about once they have built the required quality systems and conducted the audit. However, not all business owners know the proper steps for obtaining an ISO certification. Those who know the ISO...
by admin | Jan 10, 2017 | Uncategorized
The ISO 9001 2015 update has now been out since September of 2015 and we are in the prime time to complete the transition. Ledge Inc. has developed a simple approach to addressing the requirements of the new standard, like defining the business context with a discrete...
by admin | Jan 6, 2017 | Uncategorized
Our previous blog post, Sorting Challenge, discussed a situation where customers were complaining and rejecting bad product. This could be in a store or a factory with shelves, store rooms or warehouses filled with questionable product. The customer or boss...
