by admin | Jan 25, 2017 | Business Management, Improvement, Quality Management
During implementation of a new quality management system we often ask the question, “Do you have any customer complaints?” The same answer is generally given, but almost always with two implied meanings: A serious “No, we never get any complaints” A joking “No, we...
by admin | Jan 20, 2017 | Business Management, Improvement, Quality Management
As quality consultants we often support our customer in developing or fixing corrective actions. Poor root cause analysis will not only upset the customer but it will also lead to a weak action that will likely not fix the underlying issue. The following is...
by admin | Jan 17, 2017 | Uncategorized, Business Management
ISO certification is the next thing business owners and managers think about once they have built the required quality systems and conducted the audit. However, not all business owners know the proper steps for obtaining an ISO certification. Those who know the ISO...
by admin | Dec 29, 2016 | Business Management, Improvement, Quality Management
Organizations share the same goals: providing quality products, services, and experiences to their customers while still maintaining margins. Establishing quality policies and procedures, and measuring employee performance, helps you understand and manage how well...
by admin | Nov 29, 2016 | Business Management, Quality Management, Uncategorized
How ISO Compliance Relates To Risk-Based Thinking There is hardly any business activity that does not involve risk. Shrewd business leaders understand this and adopt risk management approaches so as to able to increase their chances of success. While ISO compliance is...
by admin | Oct 27, 2016 | Uncategorized, Business Management, Improvement, Quality Management
The Underestimated Benefits of Becoming ISO Certified The International Organization for Standardization came up with ISO 9000, which is a set of standards certifying that an organization has and adheres to the right quality management processes. This internationally...
