by admin | Feb 2, 2017 | Uncategorized, Quality Management
Quality is something every organization strives for, and in most cases, it may be tough to achieve. Complications regarding quality and efficiency present themselves on a daily basis in a business enterprise, whether a crucial file cannot be found or a client finds s...
by admin | Jan 30, 2017 | Manufacturing, Quality Management
Author of Out of Crisis, W. Edwards Deming is famous for developing 14 points of Management and Quality to push American Manufacturing during the initial exodus of business to Japan and China. Often called the father of the Quality Movement, these 14 points set...
by admin | Jan 25, 2017 | Business Management, Improvement, Quality Management
During implementation of a new quality management system we often ask the question, “Do you have any customer complaints?” The same answer is generally given, but almost always with two implied meanings: A serious “No, we never get any complaints” A joking “No, we...
by admin | Jan 20, 2017 | Business Management, Improvement, Quality Management
As quality consultants we often support our customer in developing or fixing corrective actions. Poor root cause analysis will not only upset the customer but it will also lead to a weak action that will likely not fix the underlying issue. The following is...
by admin | Jan 3, 2017 | Improvement, Quality Management
Have you ever had customer complaints or rejections and have a whole shelf, store room or warehouse of product that is suspect? The customer says there cannot be any more issues. What are you going to do? The customer may require or your boss may demand that someone...
by admin | Dec 29, 2016 | Business Management, Improvement, Quality Management
Organizations share the same goals: providing quality products, services, and experiences to their customers while still maintaining margins. Establishing quality policies and procedures, and measuring employee performance, helps you understand and manage how well...
