The Ledge Blog
ISO and Quality Management Articles
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Quality Management Systems: Discover Why Customer Complaints Aren’t Always a Bad Thing
During implementation of a new quality management system we often ask the question, “Do you have any customer complaints?” The same answer is generally given, but almost always with two implied...
The 5 Worst Corrective Action Root Causes
As quality consultants we often support our customer in developing or fixing corrective actions. Poor root cause analysis will not only upset the customer but it will also lead to a weak action that...
The Process of Obtaining an ISO Certification
ISO certification is the next thing business owners and managers think about once they have built the required quality systems and conducted the audit. However, not all business owners know the...
ISO 9001 2015 Update: Things To Know
The ISO 9001 2015 update has now been out since September of 2015 and we are in the prime time to complete the transition. Ledge Inc. has developed a simple approach to addressing the requirements...
Sorting Challenge: Part 2
Our previous blog post, Sorting Challenge, discussed a situation where customers were complaining and rejecting bad product. This could be in a store or a factory with shelves, store rooms or...
Sorting Challenge
Have you ever had customer complaints or rejections and have a whole shelf, store room or warehouse of product that is suspect? The customer says there cannot be any more issues. What are you going...
Quality Standards: How They Impact Employee Performance
Organizations share the same goals: providing quality products, services, and experiences to their customers while still maintaining margins. Establishing quality policies and procedures, and...
Becoming Organic Certified: 5 Things You Should Know
The demand for organic products continues to increase as more people take advantage of their benefits. Governments around the world have struggled with ensuring that products labeled as organic...
Calibration Is All About Risk
When working with a new client we like to start with their calibration program because it is a good way to define what ISO really is asking of your company. Many companies have no calibration system...