Last updated Feb 23, 2017 | ISO Standard, Quality Management |
Quality is something every organization strives for, and in most cases, it may be tough to achieve. Complications regarding quality and efficiency present themselves on a daily basis in a business enterprise, whether a crucial file cannot be found or a client finds s...
Last updated Feb 23, 2017 | Business Management, Improvement, Quality Management |
During implementation of a new quality management system we often ask the question, “Do you have any customer complaints?” The same answer is generally given, but almost always with two implied meanings: A serious “No, we never get any complaints” A joking “No, we...
