Our previous post regarding the first two of W. Edwards Deming’s famous 14 points of Management and Quality was directed at management maintaining a consistency of purpose, continual improvement and remaining competitive in both the market and with your employees in...read more
Quality is something every organization strives for, and in most cases, it may be tough to achieve. Complications regarding quality and efficiency present themselves on a daily basis in a business enterprise, whether a crucial file cannot be found or a...read more
Author of Out of Crisis, W. Edwards Deming is famous for developing 14 points of Management and Quality to push American Manufacturing during the initial exodus of business to Japan and China. Often called the father of the Quality Movement, these 14 points set the...read more
During implementation of a new quality management system we often ask the question, “Do you have any customer complaints?” The same answer is generally given, but almost always with two implied meanings: A serious “No, we never get any complaints” A joking “No, we...read more
As quality consultants we often support our customer in developing or fixing corrective actions. Poor root cause analysis will not only upset the customer but it will also lead to a weak action that will likely not fix the underlying issue. The following is a list of...read more
ISO certification is the next thing business owners and managers think about once they have built the required quality systems and conducted the audit. However, not all business owners know the proper steps for obtaining an ISO certification. Those who know the ISO...read more
The ISO 9001 2015 update has now been out since September of 2015 and we are in the prime time to complete the transition. Ledge Inc. has developed a simple approach to addressing the requirements of the new standard, like defining the business context with a discrete...read more
Our previous blog post, Sorting Challenge, discussed a situation where customers were complaining and rejecting bad product. This could be in a store or a factory with shelves, store rooms or warehouses filled with questionable product. The customer or boss said the...read more
Have you ever had customer complaints or rejections and have a whole shelf, store room or warehouse of product that is suspect? The customer says there cannot be any more issues. What are you going to do? The customer may require or your boss may demand that someone...read more
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