The Juran Trilogy

The Juran Trilogy

Dr. Joseph Juran left us with many important fundamental methods and tools during his years as one of the leading experts on Quality Management. He emphasized that we must balance the attention we give to the importance of the tools we use, in order to manage for...
The ISO Standards & the Benefits of Using Them

The ISO Standards & the Benefits of Using Them

The ISO standards provide organizations with a set of requirements, guidelines, and specifications to make sure that materials, processes, products and services are fit for their purpose. The International Organization for Standardization has published over 21000...
Reducing Variability: A Different Approach to Quality

Reducing Variability: A Different Approach to Quality

In many organizations, Quality is defined as “Zero Defects” or “Meeting Specifications”. This definition has nothing at all to do with quality, and worse, it will effectively prevent ongoing improvement. Quality should have an operational definition that quality is a...

Ledge Welcomes Tim Dietz To the Team!

Ledge Inc. is proud to announce and welcome Tim Dietz as the company’s newest Quality Consultant. Tim comes with a wealth of experience within Project Management. Prior to becoming a consultant with Ledge Inc., he was a Project Manager with SAY Plastics in...

ISO 9001:2015 Changes

ISO 9001:2015 is a new standard that has been launched to replace the previous ISO 9001:2008 standard. These levels of standards need to be revised every 5 years to deal with marketplace changes. One of the main changes that has been addressed in ISO9001:2015...
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