Sorting Challenge

Sorting Challenge

Have you ever had customer complaints or rejections and have a whole shelf, store room or warehouse of product that is suspect? The customer says there cannot be any more issues. What are you going to do? The customer may require or your boss may demand that someone...
Calibration Is All About Risk

Calibration Is All About Risk

When working with a new client we like to start with their calibration program because it is a good way to define what ISO really is asking of your company. Many companies have no calibration system or do not have an understanding of what is truly required. ISO...
Reducing Variability: A Different Approach to Quality

Reducing Variability: A Different Approach to Quality

In many organizations, Quality is defined as “Zero Defects” or “Meeting Specifications”. This definition has nothing at all to do with quality, and worse, it will effectively prevent ongoing improvement. Quality should have an operational definition that quality is a...